Posts made in June, 2007

  • I’ve been on the road this week. My customer service experiences – the good, the bad and the ugly – are the inspiration for this blog. Read on for my story and a reminder of some basic customer service lessons for any business competing for customers.The Good…Last Saturday, my husband and I flew from LAX […]

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  • “I can’t deny the fact that you like me…you like me!” These words, delivered with elation by Sally Field when she won a Best Actress Oscar for Places in the Heart, reveal the depth of a performer’s need for recognition. In the work world, it seems we have our own brand of love-starved performers: the […]

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  • A fellow blogger, Bud Bilanich, has been writing a series of posts comparing the game of rugby to the game of business. One of the “leadership lessons” Bud says he learned from playing rugby was that you must “Kill the Ball”. Like Bud, I was a rugby player (albeit for a very brief time in […]

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