Posts in the "Workplace Behavior" Category

  • Sure, research shows that anywhere from 25 – 75% of employees leave their jobs due to poor “organizational” or “cultural” fit.  It follows that employers must do a much more rigorous job of screening for fit during the recruitment and hiring process.  If you screen out candidates that don’t “fit” with your organization, you’ll make better hires! […]

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  • Communicating during change is important.  However, leaders often forget that communication needs to be two-way.  While explaining — over and over and over again — the vision, goals and rationale for change, don’t forget to engage employees by asking them questions.  Asking open-ended questions, then just listening without defending, goes a long way.  It lets […]

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  • As soon as someone says “trust me”, I don’t. Maybe I’m cynical. But isn’t the Bernard Madoff case just one more example of how a “guru” or expert pulls the wool over intelligent, well educated people’s eyes with little more than a promise of guaranteed results and entry into an exclusive club of people who […]

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  • Several months ago I blogged about “toxic people”. The concept of people being toxic is not a new one. Books with titles “Emotional Vampires”, “Toxic People” and “Nasty People” show the popularity of the topic and people’s hunger for strategies for dealing with these people. These people.Since writing my earlier blogs, I’ve shifted my thinking […]

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  • I’ve been on the road this week. My customer service experiences – the good, the bad and the ugly – are the inspiration for this blog. Read on for my story and a reminder of some basic customer service lessons for any business competing for customers.The Good…Last Saturday, my husband and I flew from LAX […]

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  • Yesterday I wrote a post about Toxic People. My premise was that some people are just miserable and spread negativity to everyone who comes in contact with them. Keith Harrell calls this, “toxic negativity.” Interestingly, today’s CareerBuilder online newsletter has an article about the hidden costs of keeping a “bad” employee. Here’s a taste: “A […]

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  • Have you ever worked with a toxic person? These are people who spread negativity. And when you let them into your workplace or your life, they are like mold. They’re unpleasant, they spread their nastiness everywhere…and they’re often hard to get rid of. I have one of these in my life now. Every time I […]

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  • Early in my career I had a colleague (let’s call her Liza) who was a self-professed “crier”. She was young, professional and competent. But when she became angry, frustrated or felt backed into a corner, the water-works would start. I remember one day Liza left our boss’ office after receiving her performance review. I asked […]

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  • Want to lose credibilty really fast? Talk in extremes. Here’s an example. I was just reading a white paper on performance management. I was engaged and thinking “this is really good stuff.” Then I came across this sentence: “Training never provides managers with the practical tools they need to set clear objectives with their teams.”What’s […]

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  • Social networking (Facebook, MySpace, Twitter) is impacting your workplace, whether you realize it or not. According to a GenY article in Workforce, Gen Y’rs (born between 1979 and 1994) will number 80 million – versus about 77 million Baby Boomers and 44 million Gen X’rs. In other words, as more Boomers retire, our corporations’ cubicles […]

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