Posts in the "Workplace Behavior" Category

  • It looks like the threat of a hostile bid from US Air has scared some customer service into Delta. Last week I flew Delta from Los Angeles, to Charlotte, to Altanta, then back home. Thursday night, trying to get to Altanta, I got stuck in the Charlotte airport for about eight hours (at least I […]

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  • How would you describe the “inner workings” of your organization or team? Commenting on the Scooter Libby trial and guilty verdict, a USA Today reporter observes: “…the trial offered a rare glimpse into the inner workings of the White House.It showed Cheney’s eagerness to discredit a war critic, the Bush administration’s policies on talking to […]

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  • Accountability is a hot topic today. When we deliver performance management and coaching workshops, the discussion always gravitates to the topic of accountability. In an era of Enron, Anderson and Sarbane-Oxley, clients are looking for ways to make people more accountable for their words and actions. We often think that accountability means “owning up to […]

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