• You know who they are. They’re the employees who squirm when you mention having a coaching discussion with them. They’re always “busy” when you want to talk about their development or give them some feedback. And when you do get a coaching meeting scheduled, they placate you by nodding their heads compliantly – or sit […]

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  • As my loyal readers can see, lately I have both babies and selling on my mind. Who knew the two would converge so well into blog topics? Last week I posted about the personal traits that top salespeople share with babies, including curiosity, openness and flexibility. In this post, I look at the not-so-cute side […]

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  • Do you want to become a better salesperson? Go to the training seminars, read motivational books…then spend a little time with a baby. Below are four baby characteristics that all great salespeople share. If you’re in sales, see how you measure up against the baby. Curiosity Babies look at everything with fresh eyes. Unlike most […]

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  • I’ve been on the road this week. My customer service experiences – the good, the bad and the ugly – are the inspiration for this blog. Read on for my story and a reminder of some basic customer service lessons for any business competing for customers.The Good…Last Saturday, my husband and I flew from LAX […]

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  • “I can’t deny the fact that you like me…you like me!” These words, delivered with elation by Sally Field when she won a Best Actress Oscar for Places in the Heart, reveal the depth of a performer’s need for recognition. In the work world, it seems we have our own brand of love-starved performers: the […]

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  • A fellow blogger, Bud Bilanich, has been writing a series of posts comparing the game of rugby to the game of business. One of the “leadership lessons” Bud says he learned from playing rugby was that you must “Kill the Ball”. Like Bud, I was a rugby player (albeit for a very brief time in […]

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  • In the old roadrunner cartoons, Wile E. Coyote had a business card. It said: Wile E. Coyote, GeniusNow I can’t say that I’ve been handed a business card with a “Genius” title on it. But I have come across a lot of self-proclaimed “Gurus” lately. I’m a member of the professional networking site, LinkedIn . […]

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  • Scene 1: Our living room, the night before a sales appointment. A few weeks ago my husband and I were in the market for new windows for our home. My husband got a referral for a window contractor and scheduled an appointment in our home at dinner time the next day. My husband told me: […]

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  • Yesterday I wrote a post about Toxic People. My premise was that some people are just miserable and spread negativity to everyone who comes in contact with them. Keith Harrell calls this, “toxic negativity.” Interestingly, today’s CareerBuilder online newsletter has an article about the hidden costs of keeping a “bad” employee. Here’s a taste: “A […]

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  • Have you ever worked with a toxic person? These are people who spread negativity. And when you let them into your workplace or your life, they are like mold. They’re unpleasant, they spread their nastiness everywhere…and they’re often hard to get rid of. I have one of these in my life now. Every time I […]

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